I would like to thank "Misty" (great name!) for her comment the other day, She stated as a real estate agent herself, if a client is unhappy....they would rather release them from the contract than risk the bad word of mouth. That was the final encouragement we needed....and we fired our realtor.
I will go back to that in a minute...but we debated if we should have another realtor lined up before we pulled the plug....sort of the "you don't quit a job until you have a new one" mentality. But at least my experience with the first phone call to another realtor confirmed that we were on the right path.
During a casual conversation with one of our contractors (who I see maybe 1 every few months, she mentioned that if I needed someone she had a great person to recommend that she has used for both buying and selling homes. When I reached out to her, she looked at the MLS and my house was still showing as "active," although we had already signed the paperwork to terminate the contract. She said that technically she couldn't discuss anything while we were under contract with another agent. I assured her that we have terminated the contract, and while she did talk to me, she was very guarded.
(within an hour of that conversation we got the confirmation that the listing had been removed)
Back to our realtor....
We sent an e-mail to him, and CC'ed the owner of the agency, stating that due to communication issues, the appearance of minimal effort, and the long time that the house has been on the market, that we felt that we needed to part ways. We also stated that we would be calling the office to discuss this with the owner to find out what our options were.
We received a fast response (like the fastest response we have EVER gotten!) that said he talked to the owner already, and that's fine we will terminate the contract. Then....he threw the price back us and implied that it was overpriced. We responded with a) the price was mutually agreed upon, with comps to support it, b) 2 houses in the neighborhood have sold in the neighborhood in our price range, and in under 60 days on the market, c) none of the feedback from 2 dozen showings mentioned the price, and d) if he felt that was the issue...then as the professional, it is his job to talk to us about that and explain what is happening and what we need to do to move forward.
I think he knew that his comment was unprofessional, because 2 hours later we got another email that apologized.
I had a lengthy discussion with the owner of the agency, who did more listening than anything else. Of course she wanted to know about our frustrations and specifically about the communication issues that we brought up. She asked a very fair question....how long would it take to get a response? I mean, if we didn't hear from him in 20 minutes and we were upset, that is unreasonable. When I said that it would vary, but usually 4 days....she repeated it to make sure she heard right. FOUR days? Yes Ma'am. FOUR days.
She was quite upset when I related the story from 2 weeks ago when we has a 5:15 scheduled showing that opened my front door at 6:30pm while we were here and never called to say they were running late. (That part is not on our realtor....how he handled it is). As soon as it happened, I contacted our realtor and left a message. No response. Next morning....no response. Reached out to him again....finally got a response that said "sorry that happened, I will talk to him." The owner didn't understand why I didn't get a call back the evening of the showing.
Anyway, the owner of course apologized, and offered to set us up with another agent, or we can part ways and good luck to us all. My gut says just part ways. G-man thinks we should meet with the other agent just to interview her, and if we find someone we like better, then we decline the offer and part ways.
Today I will be calling the 2 other agents that sold the houses in our neighborhood. The previously mentioned agent that I spoke to will be coming over on Sunday to do a walk through so she can do a market analysis. And to appease my husband, I will talk to the agent from the same office we have been with.
Let's hope that our 2nd shot at this goes better than the first.