When we did the last refi (3 yrs ago), I wasn't working outside the home. And the mortgage company would not put my name on the loan note (it is on the deed).
G-man added my name to the authorized persons list so I can call about the mortgage.
So why is it every time I call...they tell me they can't talk to me!!!!!!
I locked myself out of the on-line system....called....20 min on the phone for them to tell me they won't reset it until they talk to G-man (who happened to be on his way out the door and I grabbed him).
Then I called about the refi....another 20 min on the phone for them to find the authorization to talk to me. And then she says "the loan officer isn't available, but she will call you back."
Amazing how they don't have a problem cashing a check that I sign......but talking to me is above and beyond the call of duty.