When Murphy messes with you...he needs to drag it out. Disclaimer: total first world problem ahead.
We ordered the new TV on 7/1 with a pick up in store date of 7/12. As of 7/10, the tv hadn't shipped so I contacted Walmart.com.
All they could tell me was that the order was stuck....no idea what that meant and the agent couldn't tell me either. He said the only way to proceed was to cancel the order, which would either totally cancel the order or force the processing center to finish the shipping process.
Waited almost 2 weeks for the order, and we are over 2 weeks since the tv died, and we are back at the beginning. I was willing to wait to get the tv...but to think you are getting it sooner than later and then it gets hosed up is annoying.
I received the cancel notice for the warranty last night. Nothing on the actual tv yet. Once it is cancelled we can reorder it. It is still showing the same price, but if it changes, I will have to call. The agent offered a 5% discount for the inconvenience but wasn't clear how to actually get the discount. I did all of this "discussion" as a chat so I have a print out of everything discussed. It seems I have to order and then the
Per the on line system....it will be another week to get the tv. Actually more....it can take up to 2 days to cancel the order....then the available date will be 1 to 2 weeks from there. We are going to try another Walmart and talk to the store manager to see if they are willing to honor the on line price (first store was the dept mgr who said no), especially since this got so messed up. Worst they will say is no.