When I balanced the checkbook the other day, I noticed that 2 bills that I had paid through the on-line system at our bank had not cleared. Usually one of them is paid by "check", so it isn't unusual for it to take a few extra days to clear. But the other one should have been EFT.
I looked in the pending payments, and they weren't there. They weren't anywhere.
I asked G-man to call the bank and find out what was going on. So he did, and he was denied the information! We have joint accounts. His name is clearly on the account. He could answer all the "secret" questions. But they wouldn't discuss it with him. Why??
Because I am the one who made the transaction (under my on-line ID and password).
Even though it is OUR account, and he could go to the bank and withdraw all the money, no questions asked....he couldn't find out why a $50 payment didn't clear.
I had to call the bank later, and in the end, the payments never processed (I can only think of one other time this has happened in the 7+ years I have banked on-line). I redid the 2 questionable transactions, and it is fine. But it is disconcerting to know that our bank won't talk to G-man because I am the one who physically pushed the button to process the transaction.
The only other time we have had this type of problem was with our last mortgage. My name was not on the mortgage itself (long story that is here somewhere....). So if we had a question, and I called, they wouldn't talk to me. G-man sent them numerous letters giving me "permission" to discuss the account, and that would work for about a minute. In the end, he would have to call, and then hand the phone to me.
Anyone else ever face this???? What did you do to get around it?